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Contact

Write to us. No account needed.

A question, a security report or a privacy request: it reaches the CRABOY team, who reply to the address you give. Customers can also write from Account → Support in the editor.

Topic

We use your message, its topic and the address you give only to answer you. To have a message deleted, ask through this form. Customers: Account → Support (app.craboy.com/profile/support) keeps the conversation with your account.

01

Reporting a security issue

Choose Security report above. Tell us what you found, where (craboy.com, app.craboy.com or the editor), the steps to reproduce it and what an attacker could do with it. We read every report and reply to the address you give.

02

Testing responsibly
  • use only accounts you own, and never read, change or delete another person’s data;
  • no denial of service, spam, social engineering or physical attacks;
  • stop and report as soon as you reach data that is not yours;
  • give us a reasonable time to fix an issue before you publish it.

There is no paid bug bounty. Research that follows these rules is welcome.

03

What happens next

We confirm that we have your report, work on a fix and tell you when it is done.